Crappy service, high prices, anti-competitive market dominance, misleading broadband claims, poor technical support, annoyingly high-volume advertising, secretive (and possibly illegal) traffic "shaping," weak-ass On-Demand selection, piss-poor packaging structures, useless website.
And they can’t even get someone to my house to add a service within the 4-hour window they quoted me TWO WEEKS AGO. You start to understand why Mona "The Hammer" Shaw took such drastic action.
People, I implore you: do not vote Republican (or even Libertarian). There needs to be stricter Federal regulation of all corporate entities doing business with the public spectrum. Sorry, but the the "market" can’t "decide" this shit. Or else you get our current situation, in which consumer choice is strangled by profit-hungry monopolies and US broadband penetration is the laughing stock of the rest of the free world.
Your next President is gonna decide how the FCC is staffed. Let’s make sure it’s not with cronyist douchebags.
Oh, and FUCK COMCAST.
The technician never came. He was supposed to be here at 11 AM. I called Comcast a total of 11 times. With each call, there was approx. 30 min. hold time. With each call, I was told that the they’d contacted dispatch and the technician would be ringing me directly within fifteen minutes. He never did.
On my 8th call, at 5 PM, I was on hold for around 20 minutes. The customer service rep came back on to tell me that the technician had come to my building at 4:45, and asked the concierge to be let up. The front desk supposedly called us but "we didn’t answer." So the technician simply left.
I checked in with our wonderful concierge, Clyde, who told me that no one from Comcast came to our building today. They lied! When I called back, I was told a supervisor would ring me in a few minutes. Never happened. When I called back again, I was told that there was no way they could send back another technician, ’cause it was quittin’ time. Nice.
On my 11th Comcast call, I finally spoke to a woman who actually gave a shit. She told me they could simply FedEx the DVR to us. Wow. And only after 8 hours and 11 calls!
It is my fondest wish that the new Democratic administration (preferably Barack Obama‘s) will put pressure on the FCC to revoke Comcast’s franchise license. At the very least, Congress should hold hearings to investigate the company’s monopolistic hold on the cable industry.
I encourage anyone who has had similar experiences to log them at www.ComcastMustDie.com, and to write your representative to alert them of the company’s fraudulent and anti-competitive behavior. You can also file comments with the FCC urging Chairman Martin to take Comcast’s neutral net violations seriously.
Thank you and goodnight.