Yep. I got up early and wrote something because time is of the essence and I’m going to be extraordinarily busy for the forseeable future. I hit “save draft” in case the TERRIBLE, EVIL SHOULD BE INVESTIGATED BY A FEDERAL AGENCY Comcast “high speed internet” dropped.
Which it did, right as I was saving. Just like it does when I’m in the final stages of an online purchase with a credit card. Post eaten. Hour wasted. Nothing new in the land of Comcast.
Attention, Comcast “customer service” trolls: there’s only a couple of months left before Verizon outfits my condo for FIOS, at which point, you’re history.
But that doesn’t mean I won’t stop praying every day — to whatever Cosmic Power will listen — for your complete and permanent dissolution.
With that off my chest, I shall now go to work.
Yes. And Yes. And no.
The whole concept of “Save” needs to be abolished. Why should the default behavior of an application be to discard the user’s work? In these days of SSDs and terabyte drives, it’s a travesty that every text field is not backed with a persistent version control system with hierarchical undo/redo.
Not to mention that the copy/paste stack should be more than one item deep!
See http://www.purpletech.com/blog/index.php?itemid=39 for more on unsafe save.
I am sorry for the trouble. How often does this problem occur? We would like to look into this and assist on the problem. Will you please let us know the phone number on the account?
Thanks in advance.
Regards,
Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
Agreed!
Mark, get a clue. I’ve had Comcast at THREE locations, had interactions with DOZENS of technicians and customer service reps, (even your boss, Frank E.), been LIED to by staff, escalated six ways from Sunday, promised that MY LINE WOULD BE LOOKED INTO (never was), promised credits that never materialized and had my phone line switched “by accident” (when it even worked). Now I ONLY depend on you for broadband, because I got rid of your cable TV (never worked). And you were the only provider in my area until now. And I will drop you like a bad fucking habit.
Can I say FUCK COMCASTany louder?
Please “help” someone else.
PS: I will, until my last dying breath, publicize your company’s horrendous service. Have a nice day.
ROFL–poor Mark didn’t know the hornet’s nest he was walking into with that one!
I was a Comcast defender for a while because I’ve never had a problem with my connection. But I’ve had MAJOR issues with billing lately and their customer service is worthless.
Burlington Telecom FTW.
ComcastMark,
Thank you for your generous cut-and-paste inquiry into our ongoing, never-ending battle Comcast. Your systematic eloquence and lack of compassion best symbolizes Comcast’s faithful service to its customers for years.
What’s wrong with Comcast? Where to begin? This is a hanging curveball coming directly over the plate with the bases loaded, bottom of the ninth and, ComcastMark, we are down by three runs with two outs – cliche overload!
How about Comcast’s complete and total inability to deliver reliability at affordable prices? How about days with slow internet, or no internet, without a technician available for many moons or a monetary compensation? How about delivering high quality products at reasonable rates (although I did watch “Caged Fury” starring Erik Estrada the other night for free! Thanks Comcast!)?
I would like to see Comcast find a way of creating customer satisfaction on almost every level of business that the company offers. It is a piss -poor performance of the complete fleecing of customers without delivering appropriate product. Comcast is conniving, evil in intent, and utterly unable to meet the low common denominator of standards its customers ask for: fare or decent rates and quality and ethical business practices.
But, ComcastMark, you do approach business with a certain zest and perceived customer flair. You know who else forced customers to wear flair, ComcastMark, the Nazis.
There is still good in you ComcastMark – I can feel it! Follow the link below to achieve transcendentalism!
Did you write the post in WordPress? Because it has an autosave feature and I bet your post is still there.